@font-face { font-family: "Plus Jakarta Sans"; font-style: normal; font-display: swap; font-weight: 200 800; src: url(/static/fonts/plus-jakarta-sans-latin-ext-wght-normal.woff2) format("woff2"); unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; }
@font-face { font-family: "Plus Jakarta Sans"; font-style: normal; font-display: swap; font-weight: 200 800; src: url(/static/fonts/plus-jakarta-sans-latin-wght-normal.woff2) format("woff2"); unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; }
:root {
  --bg: #fbf9f5;
  --inset: #f5f1ea;
  --panel: #ffffff;
  --ink: #1c1e1b;
  --head: #1e2923;
  --muted: #5d615c;
  --line: #e7e2da;
  --line-2: #ddd6cb;
  --accent: #b84d26;
  --accent-hover: #a3411e;
  --accent-ink: #ffffff;
  --accent-text: #98360f;
  --accent-soft: #fef3eb;
  --accent-line: #fad4be;
  --sage: #eaf0ec;
  --sage-line: #c8dcce;
  --sage-ink: #2f5a37;
  --sage-bar: #4a7952;
  --spruce: #1e2923;
  --spruce-soft: #e8ece9;
  --spruce-ink: #3e4943;
  --note: #fffbeb;
  --note-line: #e3c463;
  --note-ink: #78350f;
  --ok: #2b6435;
  --ok-soft: #e4f1e6;
  --bad: #a3271f;
  --bad-soft: #fde9e7;
  --r-sm: 8px;
  --r: 14px;
  --r-lg: 20px;
  --shadow-1: 0 1px 3px rgba(30, 41, 35, .04);
  --shadow-2: 0 2px 4px rgba(30, 41, 35, .03), 0 8px 18px rgba(184, 77, 38, .04);
  --font: "Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #161815; --inset: #1d201c; --panel: #222521; --ink: #ecebe6; --head: #f3f1ec; --muted: #a9ada6;
    --line: #33372f; --line-2: #3e4339;
    --accent: #b84d26; --accent-hover: #a3411e; --accent-ink: #ffffff; --accent-text: #ffb59d; --accent-soft: #3a2419; --accent-line: #6b3a24;
    --sage: #1f2b22; --sage-line: #33493a; --sage-ink: #a0d3a5; --sage-bar: #7fb488;
    --spruce: #d9e6dc; --spruce-soft: #283029; --spruce-ink: #bdcac0;
    --note: #332b17; --note-line: #6b5826; --note-ink: #f3d9a8;
    --ok: #8fd19c; --ok-soft: #1d3322; --bad: #f0928a; --bad-soft: #3d1c1a;
    --shadow-1: none; --shadow-2: none;
    color-scheme: dark;
  }
}
:root[data-theme="dark"] {
  --bg: #161815; --inset: #1d201c; --panel: #222521; --ink: #ecebe6; --head: #f3f1ec; --muted: #a9ada6;
  --line: #33372f; --line-2: #3e4339;
  --accent: #b84d26; --accent-hover: #a3411e; --accent-ink: #ffffff; --accent-text: #ffb59d; --accent-soft: #3a2419; --accent-line: #6b3a24;
  --sage: #1f2b22; --sage-line: #33493a; --sage-ink: #a0d3a5; --sage-bar: #7fb488;
  --spruce: #d9e6dc; --spruce-soft: #283029; --spruce-ink: #bdcac0;
  --note: #332b17; --note-line: #6b5826; --note-ink: #f3d9a8;
  --ok: #8fd19c; --ok-soft: #1d3322; --bad: #f0928a; --bad-soft: #3d1c1a;
  --shadow-1: none; --shadow-2: none;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--bg); color: var(--ink); font: 15px/1.55 var(--font); -webkit-font-smoothing: antialiased; }
a { color: var(--accent-text); text-underline-offset: 2px; }
h1 { font-size: 22px; line-height: 1.3; font-weight: 700; letter-spacing: -.015em; color: var(--head); margin: 0 0 12px; }
h2 { font-size: 17px; font-weight: 650; letter-spacing: -.01em; color: var(--head); margin: 22px 0 10px; }
h3 { color: var(--head); }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

.top { position: sticky; top: 0; z-index: 10; display: flex; gap: 8px; align-items: center; padding: 10px 16px; padding-top: max(10px, env(safe-area-inset-top)); background: var(--bg); border-bottom: 1px solid var(--line); }
.top .brand { font-weight: 800; letter-spacing: -.02em; color: var(--accent-text); font-size: 17px; display: inline-flex; align-items: center; gap: 7px; }
.top .brand::before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.top form { margin: 0; }
.top select { font: 600 14px/1.2 var(--font); padding: 8px 30px 8px 12px; border: 1px solid var(--line); border-radius: 999px; background-color: var(--panel); max-width: 44vw; min-height: 38px; }
.top .sp { flex: 1; }
.top .me { color: var(--muted); font-size: 13px; }
.nav { display: flex; gap: 2px; padding: 0 10px; background: var(--bg); border-bottom: 1px solid var(--line); overflow-x: auto; scrollbar-width: none; }
.nav::-webkit-scrollbar { display: none; }
.nav a { padding: 12px 12px 10px; text-decoration: none; color: var(--muted); border-bottom: 2px solid transparent; white-space: nowrap; font-weight: 600; font-size: 14px; }
.nav a.on { color: var(--accent-text); border-color: var(--accent); }
main { max-width: 1000px; margin: 0 auto; padding: 18px 16px 32px; }

.card { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 18px; margin: 0 0 14px; box-shadow: var(--shadow-1); }
.card > h2:first-child { margin-top: 0; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.grow { flex: 1; }

.btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; min-height: 44px; padding: 0 16px; border-radius: var(--r); border: 1px solid var(--line-2); background: var(--panel); color: var(--ink); font: 650 14px/1 var(--font); text-decoration: none; cursor: pointer; transition: background .12s, transform .12s; }
.btn:hover { background: var(--inset); }
.btn:active { transform: scale(.98); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); }
.btn.primary:hover { background: var(--accent-hover); border-color: var(--accent-hover); }
.btn.small { min-height: 36px; padding: 0 12px; font-size: 13px; border-radius: 12px; }
.btn.ghost { border-color: transparent; background: transparent; color: var(--muted); }
.btn:disabled { opacity: .5; }

input[type=text], input[type=email], input[type=password], input[type=search], input[type=number], input[type=time], select, textarea { font: inherit; font-size: 15px; width: 100%; padding: 11px 14px; border: 1px solid var(--line); border-radius: var(--r); background: var(--panel); color: var(--ink); }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(184, 77, 38, .15); }
select { appearance: none; -webkit-appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1.5l5 5 5-5' fill='none' stroke='%235d615c' stroke-width='1.6' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; padding-right: 34px; }
textarea { min-height: 96px; resize: vertical; }
label { display: block; font-weight: 650; font-size: 13px; margin: 14px 0 6px; color: var(--head); }

.chips { display: flex; gap: 8px; overflow-x: auto; padding-bottom: 4px; margin-bottom: 14px; scrollbar-width: none; }
.chips::-webkit-scrollbar { display: none; }
.chip { display: inline-flex; align-items: center; gap: 6px; min-height: 36px; padding: 0 14px; border-radius: 999px; border: 1px solid var(--line); background: var(--inset); text-decoration: none; color: var(--spruce-ink); white-space: nowrap; font-size: 13px; font-weight: 600; font-family: var(--font); cursor: pointer; }
.chip.on { background: var(--accent-soft); color: var(--accent-text); border-color: var(--accent-line); }
.chip b { font-weight: 800; }

.pill { display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 650; white-space: nowrap; line-height: 1.5; }
.pill.open { background: var(--accent-soft); color: var(--accent-text); }
.pill.open::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--accent); }
.pill.pending { background: var(--spruce-soft); color: var(--spruce-ink); }
.pill.bot { background: var(--sage); color: var(--sage-ink); }
.pill.resolved { background: var(--ok-soft); color: var(--ok); }
.pill.tag { background: var(--panel); color: var(--muted); border: 1px solid var(--line); }
.pill.chan { background: var(--inset); color: var(--spruce-ink); }

.list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 10px; }
.list li { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); box-shadow: var(--shadow-1); overflow: hidden; }
.list a.item { display: block; padding: 14px 16px; color: inherit; text-decoration: none; }
.list a.item:hover { background: var(--inset); }
.item .l1 { display: flex; gap: 8px; align-items: baseline; }
.item .who { font-weight: 700; color: var(--head); flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item .when { color: var(--muted); font-size: 12px; white-space: nowrap; }
.item .snip { color: var(--muted); font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin: 3px 0 10px; }
.item.unread .who::before { content: ""; display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--accent); margin-right: 7px; vertical-align: 2px; }
.list li.empty { padding: 32px 16px; text-align: center; color: var(--muted); background: var(--inset); border-style: dashed; box-shadow: none; }

.chead { display: flex; gap: 12px; align-items: center; margin: 2px 0 12px; }
.back { display: inline-flex; align-items: center; gap: 6px; color: var(--ink); text-decoration: none; font-weight: 600; font-size: 14px; min-height: 40px; }
.back svg { width: 18px; height: 18px; }
.avatar { flex: none; width: 46px; height: 46px; border-radius: 50%; display: grid; place-items: center; background: var(--accent-soft); color: var(--accent-text); font-weight: 800; font-size: 16px; border: 1px solid var(--accent-line); }
.chead h1 { margin: 0; font-size: 20px; overflow-wrap: anywhere; }
.chead .sub { color: var(--muted); font-size: 13px; overflow-wrap: anywhere; }
.statusbar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; padding: 10px 0 14px; margin-bottom: 14px; border-bottom: 1px solid var(--line); }
.statusbar form { margin: 0; }
.statusbar form.take { margin-left: auto; }
.assignpill { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--line-2); background: var(--panel); border-radius: 999px; padding: 2px 4px 2px 4px; }
.assignpill .ini { width: 26px; height: 26px; border-radius: 50%; display: grid; place-items: center; background: var(--accent); color: var(--accent-ink); font-size: 11px; font-weight: 800; }
.assignpill .ini.none { background: var(--inset); color: var(--muted); }
.assignpill select { border: 0; background-color: transparent; padding: 6px 26px 6px 2px; min-height: 32px; font-weight: 650; font-size: 13px; width: auto; max-width: 30vw; text-overflow: ellipsis; box-shadow: none; }
.statusbar .btn.small { padding: 0 10px; }

.conv { display: grid; grid-template-columns: 1fr 290px; gap: 20px; align-items: start; }
.thread { display: flex; flex-direction: column; gap: 14px; }
.msg { max-width: 88%; display: flex; flex-direction: column; gap: 5px; }
.msg .by { font-size: 12.5px; color: var(--muted); display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.msg .by b { color: var(--head); font-weight: 700; }
.msg .bubble { padding: 12px 16px; border-radius: var(--r-lg); background: var(--panel); border: 1px solid var(--line); box-shadow: var(--shadow-1); white-space: pre-wrap; overflow-wrap: anywhere; }
.msg.customer { align-self: flex-start; }
.msg.customer .bubble { border-top-left-radius: 6px; }
.msg.bot { align-self: flex-start; }
.msg.bot .by b { color: var(--sage-ink); }
.msg.bot .bubble { background: var(--sage); border-color: var(--sage-line); box-shadow: none; }
.msg.agent { align-self: flex-end; align-items: flex-end; }
.msg.agent .bubble { background: var(--inset); border-color: var(--line-2); border-top-right-radius: 6px; }
.msg.note { align-self: stretch; max-width: none; }
.msg.note .by b { color: var(--note-ink); }
.msg.note .bubble { background: var(--note); border: 1px dashed var(--note-line); color: var(--note-ink); box-shadow: none; }
.badge { display: inline-block; padding: 1px 8px; border-radius: 6px; background: var(--sage); color: var(--sage-ink); border: 1px solid var(--sage-line); font-size: 11px; font-weight: 650; letter-spacing: .02em; }
.botmark { width: 20px; height: 20px; border-radius: 50%; display: inline-grid; place-items: center; background: var(--sage); color: var(--sage-ink); border: 1px solid var(--sage-line); }
.botmark svg { width: 12px; height: 12px; }
.srcs { display: flex; flex-direction: column; gap: 6px; margin-top: 10px; white-space: normal; }
.src { display: flex; gap: 10px; align-items: center; padding: 10px 12px; border-radius: var(--r); background: var(--panel); border: 1px solid var(--sage-line); text-decoration: none; color: inherit; }
.src .ico { flex: none; width: 32px; height: 32px; border-radius: 10px; display: grid; place-items: center; background: var(--sage); color: var(--sage-ink); }
.src .ico svg { width: 17px; height: 17px; }
.src b { display: block; font-size: 14px; color: var(--head); line-height: 1.3; }
.src small { display: block; font-size: 12px; color: var(--muted); }
a.src:hover b { text-decoration: underline; }
.msg.note .src { border-color: var(--note-line); }
.sys { align-self: center; font-size: 12px; color: var(--muted); text-align: center; background: var(--inset); padding: 4px 12px; border-radius: 999px; max-width: 100%; }

.handoff { background: var(--accent-soft); border: 1px solid var(--accent-line); border-radius: var(--r-lg); padding: 16px; margin-bottom: 16px; color: var(--ink); }
.handoff .ht { display: flex; gap: 10px; align-items: center; margin-bottom: 10px; }
.handoff .ht .ico { flex: none; width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; background: var(--accent); color: var(--accent-ink); }
.handoff .ht .ico svg { width: 18px; height: 18px; }
.handoff .ht b { font-size: 16px; color: var(--accent-text); letter-spacing: -.01em; }
.handoff .trigger { display: flex; gap: 8px; align-items: flex-start; background: rgba(255, 255, 255, .55); border: 1px solid var(--accent-line); border-radius: 10px; padding: 8px 10px; font-weight: 650; font-size: 13.5px; color: var(--accent-text); }
.handoff .trigger svg { flex: none; width: 15px; height: 15px; margin-top: 3px; }
.handoff .q { margin: 10px 0 0; font-size: 14.5px; }
.handoff .meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; justify-content: space-between; margin-top: 12px; padding-top: 10px; border-top: 1px solid var(--accent-line); font-size: 13px; color: var(--muted); }
.handoff .meta a { font-weight: 650; }
@media (prefers-color-scheme: dark) { :root:not([data-theme="light"]) .handoff .trigger { background: rgba(0, 0, 0, .2); } }
:root[data-theme="dark"] .handoff .trigger { background: rgba(0, 0, 0, .2); }

.composer { margin-top: 18px; padding: 14px 0 4px; border-top: 1px solid var(--line); background: var(--bg); }
@media (min-width: 761px) { .composer { position: sticky; bottom: 0; } }
.seg { display: flex; background: var(--inset); border: 1px solid var(--line); border-radius: var(--r); padding: 4px; gap: 4px; margin-bottom: 10px; }
.seg label { flex: 1; margin: 0; display: flex; gap: 8px; align-items: center; justify-content: center; min-height: 40px; border-radius: 10px; cursor: pointer; color: var(--muted); font-weight: 650; font-size: 14px; }
.seg label svg { width: 16px; height: 16px; }
.seg input { position: absolute; opacity: 0; pointer-events: none; }
.seg label:has(input:checked) { background: var(--panel); color: var(--accent-text); box-shadow: var(--shadow-2); }
.seg label:has(input:focus-visible) { outline: 2px solid var(--accent); outline-offset: 1px; }
.canned { display: flex; gap: 8px; overflow-x: auto; margin: 0 -16px 10px; padding: 0 16px 2px; scrollbar-width: none; }
.canned::-webkit-scrollbar { display: none; }
.canned .chip { background: var(--panel); color: var(--ink); border-color: var(--line-2); }
.box { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 4px; box-shadow: var(--shadow-1); }
.box:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(184, 77, 38, .15); }
.box textarea { border: 0; box-shadow: none; background: transparent; min-height: 88px; padding: 10px 12px; resize: none; }
.box textarea:focus { box-shadow: none; }
.box .bar { display: flex; gap: 8px; align-items: center; padding: 6px 6px 4px 8px; border-top: 1px solid var(--line); }
.box .bar select { width: auto; min-width: 0; flex: 1; max-width: 300px; text-overflow: ellipsis; font-size: 13px; padding: 8px 30px 8px 10px; background-color: var(--inset); border-color: transparent; }
.box .send { width: 46px; height: 46px; min-height: 46px; padding: 0; border-radius: 14px; }
.box .send svg { width: 20px; height: 20px; }
.composer.note .box { background: var(--note); border-color: var(--note-line); }
.composer .hint { margin-top: 8px; display: flex; gap: 6px; align-items: center; }
.composer .hint svg { width: 14px; height: 14px; flex: none; }

.side .card { padding: 16px; border-radius: var(--r-lg); }
.side h3 { margin: 0 0 10px; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 700; }
.kv { display: grid; grid-template-columns: auto 1fr; gap: 6px 12px; font-size: 14px; margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; overflow-wrap: anywhere; }

table { width: 100%; border-collapse: collapse; font-size: 14px; }
th, td { text-align: left; padding: 10px 6px; border-top: 1px solid var(--line); vertical-align: top; }
th { color: var(--muted); font-weight: 700; font-size: 11.5px; text-transform: uppercase; letter-spacing: .06em; border-top: 0; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-bottom: 14px; }
.stat { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); padding: 14px 16px; box-shadow: var(--shadow-1); }
.stat .v { font-size: 26px; font-weight: 800; letter-spacing: -.02em; color: var(--head); font-variant-numeric: tabular-nums; }
.stat .k { color: var(--muted); font-size: 13px; font-weight: 600; }
.stat .s { color: var(--muted); font-size: 12px; margin-top: 2px; }
.bars { display: flex; align-items: flex-end; gap: 4px; height: 120px; padding: 8px 0 0; border-bottom: 1px solid var(--line); }
.bars .b { flex: 1; display: flex; flex-direction: column-reverse; min-width: 0; gap: 1px; }
.bars .b span { display: block; border-radius: 3px; }
.bars .b .ai { background: var(--sage-bar); }
.bars .b .hu { background: var(--accent); }
.bars .b .em { background: var(--spruce-ink); }
.bars-x { display: flex; gap: 4px; font-size: 10px; color: var(--muted); }
.bars-x span { flex: 1; text-align: center; min-width: 0; overflow: hidden; }
.legend { display: flex; gap: 14px; font-size: 12px; color: var(--muted); margin-top: 10px; flex-wrap: wrap; }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 5px; vertical-align: -1px; }

.flash { padding: 12px 16px; border-radius: var(--r); background: var(--ok-soft); color: var(--ok); margin-bottom: 14px; font-weight: 600; font-size: 14px; }
.flash.bad { background: var(--bad-soft); color: var(--bad); }
.editor { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.editor textarea { min-height: 260px; font-size: 14px; line-height: 1.6; }
.langtabs { display: flex; gap: 6px; margin: 8px 0; }
.hit { border: 1px solid var(--line); border-radius: var(--r); padding: 12px 14px; margin: 8px 0; background: var(--panel); }
.hit.used { border-color: var(--sage-line); background: var(--sage); }
.hit .h { display: flex; gap: 8px; align-items: baseline; }
.hit .h b { flex: 1; color: var(--head); }
.hit p { margin: 6px 0 0; font-size: 13px; color: var(--muted); white-space: pre-wrap; }
.meter { height: 6px; background: var(--inset); border-radius: 3px; overflow: hidden; margin-top: 8px; }
.meter i { display: block; height: 100%; background: var(--sage-bar); border-radius: 3px; }
.verdict { padding: 14px 16px; border-radius: var(--r); margin: 10px 0; border: 1px solid transparent; }
.verdict.yes { background: var(--sage); color: var(--sage-ink); border-color: var(--sage-line); }
.verdict.no { background: var(--accent-soft); color: var(--accent-text); border-color: var(--accent-line); }
.code { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; background: #1e2923; color: #eef1ec; padding: 14px; border-radius: var(--r); overflow-x: auto; white-space: pre; }
.login { max-width: 400px; margin: 8vh auto; padding: 28px 24px; }
.login h1 { color: var(--accent-text); display: flex; gap: 10px; align-items: center; }
.login h1::before { content: ""; width: 14px; height: 14px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 0 4px var(--accent-soft); }
.hide-sm { }
@media (max-width: 760px) {
  main { padding: 14px 16px 28px; padding-bottom: max(28px, env(safe-area-inset-bottom)); }
  .conv { grid-template-columns: 1fr; }
  .side .card.collapse > :not(h3) { display: none; }
  .side .card.collapse.open > :not(h3) { display: block; }
  .side .card.collapse.open > dl.kv { display: grid; }
  .side .card.collapse h3 { cursor: pointer; margin: 0; }
  .side .card.collapse h3::after { content: " ▾"; }
  .stats { grid-template-columns: repeat(2, 1fr); }
  .editor { grid-template-columns: 1fr; }
  .hide-sm { display: none; }
  .msg { max-width: 94%; }
  .top .me { display: none; }
}